214 Privacy Policy — How Your Information Is Kept Safe
214 is fully committed to protecting the personal information of its users. This page explains in detail what data we collect, how it is used, and what rights you have.
What Information We Collect
When you create an account and use our services on 214, the following types of information may be collected:
- Account Information: Name, mobile number, date of birth, and ID-related information provided at the time of registration.
- Payment Information: Records of transactions made via bKash, Nagad, or Rocket, including deposit and withdrawal history. Card numbers and PINs are never stored on our servers.
- Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution.
- Usage Information: Page visits, gameplay duration and patterns, betting history, and session length.
- Cookies: Cookies are used to manage sessions and remember user preferences.
Purpose of Data Use & Cookie Policy
214 uses the information it collects solely for the following purposes:
- Creating and managing accounts, and verifying user identity.
- Processing transactions and ensuring financial security.
- Customer support and resolving technical issues.
- Preventing fraud and unlawful activity.
- Analyzing usage patterns to improve our services.
About Cookies: 214 uses two types of cookies — session cookies (deleted when the browser is closed) and persistent cookies (which store preferences and login information). Cookies can be disabled through your browser settings, though doing so may limit certain features. Any third-party analytics tools used operate under their own separate privacy policies.
Data Storage, Security & Third-Party Sharing
214 stores your information on secure servers. Sensitive payment data is transmitted and stored using encryption. Data is retained for as long as necessary and securely deleted once legal obligations have been fulfilled.
When sharing information with third parties, 214 follows these policies:
- Necessary transaction information is shared with local mobile banking partners in Bangladesh for payment processing.
- Information may be disclosed to the relevant authorities if required by legal directive or court order.
- Your information is never sold or transferred to third parties for marketing or commercial purposes.
User Rights & Policy Updates
214 believes every user should have control over their own data. You have the following rights:
- Access: The right to view the information stored in your account.
- Correction: You may request that incorrect or outdated information be updated.
- Deletion: You may request to close your account and have your data deleted, provided there are no outstanding legal obligations.
- Restrict Processing: You may object to your information being used for specific purposes.
Policy Updates: 214 reserves the right to update this Privacy Policy as needed. Any changes will be published on the website with a revised date. For significant changes, we will make reasonable efforts to notify users.
Support & Contact
For any questions about our Privacy Policy, requests to correct your information, or requests to have your data deleted, please contact us using the methods below:
Email: [email protected]
214's FAQ page Answers to common questions are available here. Data-related requests are typically responded to within 7 business days of receipt.